Applied Coaching Competencies- Roles mentors play
- Facilitating diverse coaching relationships (l & ll)
- Coaching equity coachees
- Matching coachees’ and mentees’ needs
- Coaching a team (l & ll)
Developing Emotional Intelligence
- A Business case for Emotional Intelligence
Personal Effectiveness
- Knowing myself
- Self-concept and self-esteem
- Self-discovery toolkit
- Discovering my mission
- Developing a game plan for life (goals and vision)
- Achieving success
- Taking responsibility for personal success
Interpersonal Effectiveness
- Active listening and effective responding
- Building trust and rapport
- Building others’ self-esteem
- Dealing with conflict
- Assessing your emotional style and competence
- Emotional understanding and repair
- Problem solving
- Dealing with difficult people
| Change Competencies- Assessing yourself in response to change
- Individual differences in dealing with change
- Dealing with emotions, risk and fear of failure
- Thought processes and change
- Becoming change resilient
- Helping others to cope with change
Stress and Wellness
- Stress awareness
- Stress, temperament and life events
- Stress and lifestyle balance
- Stress and energy
- Physical wellness
- Activating “stress busters”
- Becoming more assertive
Wellness at Work
- Managing my career
- Managing skills, job satisfaction and role stress
- Dealing with time pressures
- Dealing with work issues (management styles, relationships, isolation)
- Energising the workplace
- Adding emotional value to customers
- Networking
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